Privacy Policy

FSM.TEAM may process information required to operate the service, including user account details, organization data, customer contact information, addresses, job records, live location data, uploaded images, and communications.

We may also collect technical information such as device details, browser data, log records, authentication events, and usage activity needed to secure, maintain, and improve the platform.

We use information to provide and improve the service, authenticate users, manage business workspaces, support dispatch and driver workflows, enable customer tracking and communication, and maintain the security and reliability of the platform.

We may also use information to investigate misuse, respond to incidents, comply with legal obligations, and communicate important service updates.

Your organization controls the operational data it submits to FSM.TEAM. That may include customer names, phone numbers, addresses, service schedules, delivery or pickup details, notes, and supporting files.

Your organization is responsible for ensuring it has an appropriate legal basis to collect and share that information through the platform.

We may share information with service providers, infrastructure partners, messaging providers, and other processors that help us operate the platform, subject to appropriate confidentiality and security protections.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganization, merger, financing, or sale.

We retain information for as long as necessary to provide the service, maintain records, meet legal requirements, resolve disputes, and protect the platform.

Retention periods may vary depending on the type of data, the configuration of a business workspace, and applicable legal or operational requirements.

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or disclosure.

No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Because FSM.TEAM supports multi-role operations, authorized users may access the platform from different locations and devices depending on the business workflow.

By using the service, your organization understands that data may be processed where the service and its supporting providers operate.

Depending on applicable law, users or customers may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information.

Requests should normally be directed first to the organization that collected the data or to the support contact responsible for the FSM.TEAM workspace involved.

We may use cookies, local storage, session storage, and similar technologies to keep users signed in, remember preferences, secure sessions, and understand service usage.

We may update this Privacy Policy from time to time. Updated versions take effect when posted unless another date is specified.

Continued use of the service after an update means your organization accepts the revised policy.

For privacy-related questions, please contact the team or support channel responsible for your FSM.TEAM workspace.