Operational software for dispatch teams, drivers, and customer-facing field work
Run scheduling, driver coordination, customer intake, live tracking, and operational messaging from one shared workspace built for dense field operations.
Run the entire field workflow from one place
FSM.TEAM connects dispatch, drivers, and customers so the whole job lifecycle stays visible from request to completion.
Create and schedule jobs
Build pickups, dropoffs, and multi-stop work with the customer, location, timing, and service requirements in one place.
Dispatch the right driver
Assign work centrally or let qualified drivers claim nearby jobs while dispatch stays in control of the live queue.
Keep customers informed
Share intake links, live tracking, status updates, and chat so customers always know what is happening next.
Built for operational teams that need speed and clarity
Real-time GPS tracking
Monitor driver movement, job proximity, and stop progress from a live operations workspace.
Smart dispatch and assignment
Coordinate unassigned work, grouped due dates, service areas, and driver availability without spreadsheets.
Customer self-service
Collect intake details, addresses, schedules, and supporting images with secure customer links.
Driver mobile workflow
Give drivers a focused experience for nearby jobs, live navigation, stop completion, and proof capture.
Live chat
Keep drivers, dispatch, and customers aligned with job-linked chat and operational context.
External API and integrations
Connect customer resolution, notifications, and operational workflows to your existing systems.
Built to replace fragmented operational handoffs
Keep dispatch, drivers, and customer communication in one place instead of splitting work across chats, spreadsheets, and ad-hoc tools.
Use intake links, live status, and tracking experiences that help customers understand what happens next.
Support different operational roles with the right scope, workflow, and level of control for each team member.
A strong fit for teams with real-world handoffs and tight service windows
Visa and document services
Coordinate pickups, returns, and office handoffs while keeping customers informed throughout the process.
Courier and delivery operations
Manage time-sensitive jobs, driver claims, and live route visibility for urban field teams.
Field service providers
Run multi-role operational teams with dispatch, driver, and customer experiences built into one product.
High-accountability workflows
Track status events, audit history, and operational changes for services that require clear records.
Connect your existing workflow without rebuilding your stack
Use the external API and workspace-level controls to resolve customers, trigger notifications, and connect operational steps into your own back-office tools.
POST /v1/customers/resolve
Authorization: Bearer YOUR_API_KEY
Content-Type: application/json
{
"email": "[email protected]",
"phone": "+66912345678"
}
{
"success": true,
"customerId": "cus_123",
"matchType": "existing"
}Common questions before rollout
Teams that coordinate field work, pickups, deliveries, or document handoffs and need dispatch, driver, and customer workflows to stay aligned.
Yes. The dedicated phone sign-in route supports one-time SMS verification for teams that use phone-based access.
Yes. Workspace-level external API configuration supports customer resolution, notifications, and operational workflow integration.
Start managing your field operations with one shared system
Create a workspace, choose the right access path for your team, and move dispatch, drivers, and customer communication into one place.